Often employees don’t know how to prioritize emails, find the content that actually applied to them, and feel overloaded. In a constantly changing work environment due to several variables, contact center employees need to be reached in a timely matter with information that is relevant to them. How do you engage employees who feel disconnected or bombarded?
SocialChorus CEO Greg Shove talked with Lemar Ingram, Digital Engagement Manager for the Call Center at Carnival Cruise Line, about his philosophy on employee engagement and six myths that surround it. Ingram noted in the high paced Call Center sales environment, employee engagement should be similar to customer engagement. If you provide great consistent content that employees are interested in, and that is targeted to them specifically, they will want to engage.
Watch the webinar replay to learn more about:
- Carnival’s best practices for engaging employees
- Why employee engagement is the driving force for advocacy
- The importance of aligning employees with company brand and mission
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