3 Steps to Empowering Your Frontline Team with Technology
Inform and inspire deskless employees to do their best work.
Frontline workers are often your company’s first line of contact with customers, so they’re vital to creating a great customer experience. But they often feel disconnected from their organization, because workforce communications are difficult for them to access—for example, they may not have a company email or a computer nearby to access the intranet. According to a recent Gallup study, there are 2.7 billion frontline workers around the globe, but only “13% of them feel engaged at work.”
It’s crucial for every company to engage and align frontline workers so they can perform at their best. IT plays a central role in this, as technology tools provide critical support for companies that want to craft winning communication strategies.
In this guide, you’ll learn how to use technology to help your organization take these three important steps to engage frontline employees:
- Optimize your internal communications: Find out how to connect with frontline workers on the communications channels and devices they prefer, and how to target your message to the right groups of employees.
- Invest in onboarding: Learn why creating a thoughtful onboarding experience is key to retaining workers in the first 90 days of employment.
- Recognize frontline employees: Get ideas for how to partner with your HR and communications teams to implement valuable recognition programs.
Download now to start engaging your frontline workforce. Enter your info on the right.