INDUSTRY USE CASE

Healthcare

Healthcare organizations are made up of hospitals and clinics in many disparate locations. Additionally, they have a diverse workforce of skilled and unskilled workers. With such a varied and distributed workforce, internal communications teams struggle to reach the entire workforce quickly and effectively.

Our Approach

With SocialChorus, ensure every worker gets critical company communications quickly and efficiently. With our platform, communicators can streamline, optimize, and automate content workflows to get critical information to the right team members quickly.

Can you ensure all healthcare employees are receiving your communications promptly? Can you track compliance?

Common Challenges

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HARD TO REACH HEALTHCARE WORKERS ON VARYING SHIFTS

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NO REGULAR ACCESS TO EMAIL WHEN TENDING TO PATIENTS


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CRITICAL INFORMATION MAKES ITS WAY SLOWLY THROUGH THE ORGANIZATION

The SocialChorus Solution

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Reach Every Employee

Automate outreach to employees in all locations—all at once or segmented into groups as you see fit. Connect with them instantly on their mobile devices, or via digital signage, email, or a desktop experience.

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Confirm Compliance Receipt

Improve healthcare operations and regulatory compliance by making sure all healthcare employees have received the message.

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Measure in Real Time

Once you hit send, track engagement of your messages. Measure the receipt of the most critical messages, and have total transparency in your communications.

A REAL WORLD EXAMPLE

Healthcare Communicators Use SocialChorus to Keep Employees Informed During an Acquisition

A healthcare system—with 50 hospitals, 829 clinics, 20,000 doctors, and 38,000 nurses, covering 7 states—wanted to improve and extend the reach of its workforce communications.

Clinicians, doctors, and nurses spent most of their time with patients and were rarely in front of their computers. Further, due to the distributed and hierarchical nature of their organization, headquarters had no visibility into local operations. At the same time, the local hospitals rarely provided feedback to leadership. As a result of poor communications, this organization suffered from operational inefficiencies and corporate non-alignment.

With SocialChorus, the healthcare system implemented a mobile solution for its workforce and was able to keep them better informed with content tailored to their specific locations. Also, local leadership could provide feedback to headquarters in addition to sharing best practices with fellow hospitals in their healthcare network. The result was increased operational efficiency, better alignment, and healthier patients across the organization.

Are Your Internal Communications in Critical Condition?

When healthcare workers are disconnected and uninformed, quality of care and reponse can suffer. Improve the outcome.

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