INDUSTRY USE CASE

Retail

Retail companies face many issues today: e-commerce competition, a shrinking labor pool, and the challenge of connecting to every worker. Pushing out an avalanche of product information to employees that don’t have access to computers or time to read newsletters is a challenge.

Our Approach

With the constant stream of new products, daily promotions, and coupons, retailers need stronger lines of communication and a way to get employees excited about the brand and connected to their work. With SocialChorus, retail communicators have one place to plan, create, and publish content to support their retail and warehouse locations anywhere in the world. Our platform allows you to push content out from one source, reaching all of your employees wherever they are.

Can you keep shift employees up-to-date with new promotions, sales, and product information?

Common Challenges

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DIFFICULT TO TRAIN ON NEW PRODUCTS QUICKLY

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REACHING DESKLESS EMPLOYEES IS COMPLEX

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EMPLOYEES FREQUENTLY CHURN

The SocialChorus Solution

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Keep Your Frontline Teams Informed

Local managers can train teams and send updates via video, text posts, and links. Reach employees through a branded mobile app, email, the intranet, and more.

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The Right Message to the Right Employees

Targeting functionality gives communicators the ability to send location or store-specific promotions to regional managers and frontline workers.

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Measure the Impact

Track communication efficacy and reach, all in a simple dashboard. Learn what types of content are the most engaging to each group and optimize for more.

A REAL WORLD EXAMPLE

SocialChorus Drives In-Store Alignment and Engagement With Mobile App

A retail giant needed a localized communications solution for managers to communicate with their in- store employees effectively. Many stores still used old communications methods—either verbally training employees or using billboards in the back of the store.

Retail employees, many of which were seasonal and part-time, felt very disconnected from corporate headquarters. Headquarters wanted to ensure that stores were aligned and delivered a uniform customer experience from store to store.

When the company rolled out the SocialChorus mobile app, employee adoption soared. Retail employees could now receive timely updates on contests and promotions daily.

They often shared pictures and posts between stores which led to more understanding of how to sell and display the merchandise. The outcome was higher sales, improved customer service, and a consistent experience across all retail locations.

Inspire Your Teams to Sell More

Offer a sleeker way for retail associates to connect to your brand, learn about new products, and drive more in-store sales.

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