Resources

Often employees don’t know how to prioritize emails, find the content that actually applied to them, and feel overloaded. In a constantly changing work environment due to several variables, contact center employees need to be reached in a timely matter with information that is relevant to them. How do you engage employees who feel disconnected...

Engaging employees is something most organizations are striving to accomplish. Engagement can come in different forms but for large companies, communicators are seeking engagement through delivering relevant news and information to their employees. Creating and implementing a communication strategy that meets the needs of your employees can be challenging. New tactics and channels can fall...

Let’s be real, most companies are having a hard time meeting employee expectations when communicating at work. As technology evolves, our approach to internal communications also needs to change. Our role as leaders and communicators is to partner with our internal stakeholders to ensure that we are constantly facilitating an ongoing conversation about how to...

The explosion of social media, mobile communication and access to instant information has changed the sales process. Customers now are seeking connections and gaining trust through thought leadership and expert advice. In fact, 77% of B2B purchasers said that they would not even speak to a salesperson until they had done their own research. Now...