Infrastructure & Security Built for the Global Enterprise
At SocialChorus, we’ve built a best-in-class workforce communications platform. As such, we’ve developed industry-leading infrastructure, security, privacy, and compliance processes to ensure your data is secure and available when you need it. Whether personal or company information, we enforce industry best practices to protect our customers’ data throughout its lifecycle in our platform.
SOC 2, Type 2
EU-US and Swiss-US
Guaranteed Global Availability
- 99.99% uptime (less than 1.18 minutes of downtime per month)
- Automated incident response and resolution.
- Available data centers in 42 zones across 16 geographic regions.
Technical and End-User Support
Technical support to ensure a successful implementation
App update management, API support, integrations
24/7 end-user support directly from SocialChorus applications
Priority 0 and Priority 1 24/7 phone and email support
Companies That Trust SocialChorus
Don’t just take our word for it – SocialChorus is trusted by the world’s leading brands across a range of industries.
Our cloud-native platform helps guarantee the best in security and resiliency. Our data is hosted on Amazon Web Services, which allows us to inherit Amazon’s industry-leading security features. You can see additional information about our data center security here.
We take pride in our security program, which includes:
- Data encrypted in transit and at rest
- Mobile-native biometric authentication
- SAML-based single sign-on
- End-to-end application vulnerability and penetration tests
- Adaptive web application firewall and DDOS protection
- SOC 2 Type 2 Compliant
- GDPR Compliance
Security & Compliance Team
Our security and compliance team is comprised of subject matter experts in US and international cybersecurity law and compliance guidelines, software engineering, secure software development, and systems architecture. They work in support of our global customers to ensure the most stringent standards are continually applied to our world-class, cloud-based AWS system…and your platform instance. Our customers span many of the world’s most rigorously regulated business sectors, and the SocialChorus team works tirelessly to evaluate and comply with these demanding global standards, frameworks, and guidelines.
We enforce strict internal and external data privacy policies and protections to ensure customer data is protected in our environment at all times. Additionally, in order to ensure that our customers can lawfully transfer personal data to SocialChorus from outside of the European Economic Area, we provide all required protections through a series of inter-company agreements authorized under EU law.
SocialChorus consistently ensures that industry-leading measures are undertaken to ensure the confidentiality of customer data. Our platform and apps are designed from the ground up to prevent sensitive information from reaching the wrong people. Whether that data is at rest or in transit while making sure that the right people can get to it when it’s most important to your workforce… in real time.
Access is restricted to those authorized to view your data, on your terms, in support of your organization’s goals… always. SocialChorus utilizes multiple methods and layers of security control implementations, including but not limited to: account security, data encryption, biometrics, two-factor authentication, single sign-on (SSO) capabilities, containerization, and tokenization.
SocialChorus maintains the consistency, accuracy, and trustworthiness of data over its entire life cycle . Data is not changed in transit, and controls are in place to ensure that data cannot be altered by unauthorized people (for example, in a breach of confidentiality). These measures include file permissions and user access controls. Additionally, automated technical controls are in place to detect any changes in data that might occur within the platform at all times. SocialChorus collects, in real time, data that includes accurate and timely verification of the integrity of your data, as it is uploaded to your instance of the platform. Backups and redundancies, including fully complete, roll-over backups and business continuity and disaster recovery options are available to restore the affected data to its correct state.
Each year, we deliver billions of push notifications, emails, and pieces of content to employees globally. Using multiple AWS data centers, with built-in redundancy, backup and rapid provision/de-provision models, we offer the most resilient and available service in the industry and guarantee 99.99% uptime with no exceptions. Our auto-scaling platform is rigorously tested to ensure we can accommodate businesses with hundreds, thousands and tens of thousands of employees… which we do daily.
The thought leaders at SocialChorus’ Security and Compliance team, in conjunction with our world class software engineers and infrastructure architects, continually seek process, procedure and technical improvements to ensure not just the confidentiality, integrity and availability of our customers’ data, but also to allow our customers to remain compliant with the industry regulations and guidelines which drive their business decisions. These efforts, are directly in line with our growing customer base, their business requirements and the future growth of SocialChorus. To that end we are always working to achieve compliance with and/or certifications within multiple compliance frameworks. Please contact your SocialChorus representative to discuss specific capabilities and requirements for your business.